We love getting letters like these! Here at SS&B, we strive for excellence in installation and service. We would like to give a big THANK YOU to all our customers! Let us know how we are doing.
July 8. 2017 In the world of computers and technology, it is nice to see a typed letter and mailed in for a review. Thank you, Nancy.
10/23/13 John L. says "the young man who serviced our furnace was respectful and courteous. He was neat and clean and knew what he was doing. We will definitely use SS&B again." Way to go Rich!!
10/28/13 Steve M. says "We always have been extremely happy with SS&B."
11/11/2013 Darrel H. says "Very impressed with professionalism and knowledge of the installation manager and promptness and quality of installation."
11/20/13 Cecille S. says "SS&B installed our system and have always serviced it. They are totally professional and a pleasure to do business with." Great job Rich!
11/20/13 Barbara W. says she would definitely recommend us and "great service!'
10/11/13 Pamela T. says: "SS&B Heating and Cooling, excellent. Very pleased with their services". She would definitely recommend us to others. Great job Bill and David!
Way to go Rich!!
Dear Mr. Childers,
Last Saturday, August 31, our A.C. went out in our home. We called the 24-hour number of your company. (We mentioned that we had purchased both our furnace and A.C. from SS and B). We had a repairman here within 30 minutes. Rich Cantu was the young man that came to our home.
We were so impressed with his thoroughness and his demeanor. He was clean cut, polite and a gentleman in every sense of the word. He did not give up as he worked on our A.C. It was really a difficult job to get to the motor that needed to be replaced. He never complained and he did the job thoroughly. Our garage was extremely hot. If you remember that Saturday was the hottest day so far of the summer. He finished the job and said he would be back one day this week to bring a part that was related to the furnace. He showed up here with it today and put it in.
He is a quality young man. I just wanted you to know what an excellent employee he is.
10/7/13 Robert J. says: "Very pleased with product and work". He would 100% recommend us. Great job Chris and Joe!
10/2/13 Kate W. says: She would definitely recommend us. "Very happy with product and service".
10/2/13 Debbie H. says: She would 100% recommend us. "Very pleasant experience with SS&B. Will definitely recommend them to others." Great job Rich!
10/2/13 Wayne C. says: He would definitely recommend us. "Nothing like a Trane".
10/7/13 Robert H. says: He would 100% recommend us. "I am very pleased with Bill the installer. I have never had anyone in my home to do work that was as professional and well mannered as he. Beautiful work. He really made the Trane experience. Thank you."
10/2/13 Rick s. says: He would definitely recommend us! "SS&B has kept us very happy. Their knowledge is what keeps us a happy customer." Great job Darrin!
10/2/13 Kregg H. says: He would definitely recommend us! "Great Job" by our service tech Denver!
9/30/13 Don L. says: He would definitely recommend us! "Very professional and polite and courteous".
9/30/13 Marty M. says: "Very pleased with SS&B's performance on this project from start to finish. Trane equipment is FIRST CLASS!"
S&B Heating and Cooling,
Hope you enjoy the chocolate chip cookies (w/o nuts) - our way of saying thank you for the prompt, courteous and competent manner of all your employees and the service we have received in all aspects. And a big thank you - again - for the stuffed monkey - you have no idea how much I treasure the monkey! We will definitely recommend SS&B to others. Dave & Marcus are exemplary employees!
Dear General Manager,
Recently I bought a new air conditioner from SS&B which I am satisfied. But i just wanted to commend the installer of SS&B Darrin, and the in house assistant Amy. Both must be commended for being courteous, friendly while being very professional. These employees reflect great credit upon the SS&B Heating and Cooling business.
I am not one to give rewards or accolades unless they are well deserved and earned. After having had heating/cooling replacement done, I am happy to report that SS&B is worthy of both. From the initial contact with Jeremy Grisham sales technician, throughout the installation and start-up process and to the final inspection, SS&B did the work professionally, courteously and in a timely manner. I also greatly appreciate the efforts Jeremy took to determine the proper units were installed according to our needs, architecture, and budget. Of the five estimates I had received, he was the only representative who did a load calculation as required by City Utilities and this assuring me all of the available rebates. as a retired Ford employee, I can truly say that SS&B is my Job No. 1.
Denver came by this morning to do the fall maintenance on our furnace. As always, he was punctual and Amy gave me a courtesy call to say he was on his way. I wanted to let you know that I appreciate your company's reliability. It means a great deal to put a date and time on the calendar and know that they will be honored. This attitude of serving the customer starts at the top and I thank you for installing this on your staff. I have been an SS&B customer for many years and plan to be with you for the future.