FAQ's
Why is the cost of R-22 so high?
The price of R-22 has dramatically increased. The EPA controls how much R-22 can be produced annually. The EPA reduced the amount of R-22 in 2012 by 45% with a temporary short term allocation. In March of 2013, the EPA finalized the allocations for 2013 and 2014 with an additional overall reduction of 7%. These reductions will continue until 2020 when the production of R-22 will cease.
How to clean your Trane CleanEffects Air Cleaner.
How to change your filters on a downflow furnace, installed by SS&B Heating & Cooling.
How to replace your filter on a upflow furnace installed by SS&B Heating & Cooling.
How do I program All-New VisionPRO 8000 w/RedLINK & IAQ Contacts, Programmable Thermostat
We hope you find the video below helpful.
How Do I program your Focus PRO 6000 - Honeywell Thermostat
We hope you find the video below helpful.
How do I program my Honeywell VisionPRO 8000, Trane XL802, Trane XL900 Series Thermostats
We hope you find the video below helpful.
Honeywell Thermostats
VisionPRO 8000
Trane XL 802 Series
Trane XL 900 Series
Why is the cost of R-22 refrigerant so high?
An International treaty referred to as the Montreal Protocol changed modern air conditioning dramatically. The U.S. Environmental Protection Agency began the process of phasing out R22 due to extensive research showing that this type of refrigerant has drastic effects on the ozone layer and the ecosystem in general. The EPA has set January 1, 2020, as the date when R22 is banned from production and importation in the United States.
Why can't you give an HVAC estimate over the phone?
It is important to remember that every job is unique and access to a job site will help provide you with all the details required to accurately provide an estimate. You might be surprised to learn that every home is different. Every home has its own heating and cooling system (HVAC), unique features, square footage, insulation, ductwork, etc. Completely different from the house next door.
What is a duel fuel heating and cooling system?
A hybrid heating and cooling system is a type of central heating and cooling system that features multiple types of technology for temperature control. They use a combination of heat pumps, furnaces, and air conditioners to meet the needs of your home’s unique climate. These types of systems can greatly reduce utility costs, especially when heating with propane.
Why can't you give an estimate just off of square footage?
That would be an uneducated guess. We know the correct methods of estimating and we use them at no cost to the homeowner.
Ballpark Estimate Heating and Air Conditioning
How often should I have my furnace and air conditioner cleaned?
Your furnace and air conditioner are the heart of your heating and air conditioning system, so it’s important to have them cleaned on a regular basis. With average use, you should have the furnace completely serviced every fall and the air conditioner every spring.
Ask about our Comfort Club Maintenance plan specifically designed to help you keep your current system running longer, avoiding the cost of a replacement. 417-866-0990
What types of filters are best to use?
The Trane CleanEffects® whole home air cleaner is the best air filtering device available.
Can I clean and service my own equipment?
Maintenance or service should be performed by a trained technician. There are many dangerous components to any heating and cooling system. Damages can result from untrained individuals interacting with heating and cooling system components. Be safe and hire a professional!
What is a Manual J load calculation?
This is used to determine what size heating and air conditioning equipment a home needs. It takes into account doors, windows, insulation, etc. This is the only approved method of equipment sizing and should be used on all homes.
What do you get with a Comfort Club Maintenance plan contract?
SS&B Heating & Cooling offers HVAC Maintenance plans to our residential customers. We can help keep your system running smoothly while protecting your investment and increasing the life of your equipment.
If you had a service call and had to pay for all the safety checks, testing, and cleaning, your bill would be over $400 per season per system and these are done each season with the purchase of our maintenance agreement. Plus you will receive the added benefits of:
Preventive maintenance helps ensure safe equipment operation
- Preferred Customer Status
- Priority Scheduling
- 10% Discount on Repairs
- 3% Discount on System Replacements
- 24-HR Emergency Service
- Reminder Services
- 45 Point Inspection
- Parts & Labor Warranty On Qualifying Replacement Parts
- Lower Utility Bills
- Extended Equipment Life
- Fewer Repairs
- Safe Equipment Operation
- Stay compliant with Manufacturers’ Warranties
Call us today for pricing on a Comfort Club Maintenance plan for your home. 417-866-0990
Can a heating and cooling system help reduce dust in the home?
What should I look for when selecting a thermostat?
This is up to individual preference. You can choose from a very simple on/off type of thermostat, up to a multi-programmable thermostat that can be controlled from a smartphone, tablet, PC, etc. You can pick the features that fit your lifestyle best.
How do I know what size heater or air conditioner I need?
The right way to size a furnace and air conditioner is by performing a manual J load calculation. By calculating the exterior walls and windows, ceiling and floor square footage, combined with insulation values, and other factors a manual J load calculation can determine the exact size of the heating and cooling system for your home.
What type of refrigerant is used in air conditioner currently?
The type of refrigerant or coolant used in air conditioners today is R410a. R410a was deemed a more environmentally friendly refrigerant by the EPA, as its chemical make is less ozone depleting than R22. The change from R22 to R410a was mandated by the EPA to take place on January 1, 2010. After this date air conditioners were no longer able to be shipped with R22 in them. R22 dry ship units are still available, but the manufacture of the refrigerant is mandated by the government to be reduced each year and is not to be manufactured or imported by the year 2020.
What is a whole house air cleaner?
A whole home air cleaner is an electronic filter connected to your heating and cooling system. SS&B recommends the Trane CleanEffects* air cleaner. The Trane CleanEffects* is an electronic air cleaner that is 100 times more efficient than a typical filter used in a furnace. It helps with allergies, asthma, and improves indoor air quality.
What does an Electronic Air Cleaner do?
Electronic air cleaners electrically charge particles in the air and then collect those particles on plates that are charged with an opposite current. They are made of a simple, reliable design that helps keep dust, pollen, and other allergens out of your home. SS&B Heating & Cooling is proud to offer some of the best Electronic Air Cleaners on the market. Trane CleanEffect
Is it more efficient to use the heat pump rather than emergency heat?
Typically yes. You should leave your thermostat on regular heat unless there is a problem with the heat pump.
What is variable speed fan motor?
Variable speed motor is different from a standard motor.
Variable speed is a fan motor available on certain HVAC models that has the ability to speed up to ensure the furnace, air conditioning, or heat pump is always delivering the correct amount of air to the home. Certain installation practices on existing homes result in restrictions in the duct system that reduces the amount of air a conventional system is able to deliver. Choosing a variable speed fan will help to alleviate this problem. Variable speed fan motors are high efficiency motors that will sometimes increase the efficiency rating of the air conditioner. If you choose to run your heater fan continuously the variable speed fan only uses about 70 watts of electricity compared to approximately 680 on a conventional system.
Should I cover my air conditioner for the winter?
Air conditioners are built to be outdoors and do not require covers. Covering your air conditioner can increase the rate of corrosion.
What is an ERV and what does it do?
An Energy Recovery Ventilator (ERV) provides fresh air to the interior of a home while exhausting stale air from the home. The two air streams cross paths through a heat exchanger to temper the incoming air which saves energy.
What kind of warranty do you offer?
Warranties vary depending on products or services.
SS&B Heating & Cooling offers a 30 day labor & parts warranty for parts we replace. Most manufacturers will also honor a parts warranty for 1 year on mechanical parts that are replaced, but not labor.
SS&B Heating & Cooling also offers a courtesy 1-year labor warranty with all systems we install and 2-Year labor warranty on select units*.
SS&B Heating & Cooling offers Labor Premium Protection Plans.
What are the blinking lights on the furnace?
The blinking lights on the furnace indicate that the system is performing a diagnostic test. The lights can also be a normal condition of operation and not necessarily due to a problem.
What is a wet switch?
It is an overflow safety switch. The switch helps prevent flooding when it senses moisture and shuts the unit off. These are especially important in units that are installed in attics!
How often should I change my furnace filters?
Filters should be changed every 3-6 months. Depending on your home, some may have to be changed more frequently.
Every time my furnace starts it makes a clicking sound, is that normal?
The clicking sound is most likely the spark ignitor on the furnace going through its sequence to light the furnace burners. This IS normal. However, if you do experience louder and more frequent noises from your heating system you should contact your repair technician.
Why does my heat pump make so much noise?
When the outdoor unit switches between heating and cooling or switches into or out of defrost, you may even see steam! All of this is normal because the system is defrosting the ice off the coils. There can be a swooshing sound which is perfectly normal. Other common times you will hear noises emitting from your heat pump when it is starting and shutting down.
These System Noises Indicate Trouble
- Grinding Noises
- Clanks
- Metal on Metal
- Rattling
- Squeals
How cold should it be before I use my emergency heat?
Your system will switch over automatically if the heat pump can not keep up. You should not have to manually switch it over.
SS&B Heating & Cooling is your trusted HVAC contractor for emergency heat or heat pump services. Call us today to schedule regular maintenance and keep your system running smoothly for the long-term.
If I have rooms in my home that are too hot or too cold does that mean my heater or air conditioner is too small?
Not always. Hot and cold spots in a home can be air distribution issues related to the duct system. These problems can be addressed through ductwork modifications and equipment features in most cases. A properly sized furnace and air conditioner will run a long enough cycle to help even out air temperatures in the home, so in some cases, a smaller system is actually better.
What does two stage mean?
Two stage is a term associated with furnaces, air conditioners, and heat pumps, having to do with the amount of warm or cool air the system puts out during a cycle. A single stage unit comes on with enough power to heat or cool the homes on an extreme day regardless of the temperature outside. A two stage or multi stage furnace or air conditioner has a lower speed it will run on for milder weather while still having the higher speed available for extreme days. The two stage furnace causes the units to run longer cycles resulting in more even air temperatures throughout the home, lower humidity in the summertime, and quieter operations year round. Even though the system runs longer these systems are actually more efficient which saves you energy dollars.
How do I know if I have a heat pump?
Look at your thermostat. If it has a selection for emergency heat or auxiliary heat, you have a heat pump equipped system.
Can a whole house humidifier be connected to my HVAC system or furnace?
Yes, you have a few options for humidification in the wintertime. SS&B Heating & Cooling recommends the Aprilaire steam humidifier. Humidifiers can keep the wood from drying out and splitting, prevent dry sinuses and static electricity as well and improve comfort in the home.
When is it recommended to have a service check performed on my heating or cooling system?
SS&B Heating & Cooling offers an annual maintenance agreement that includes two service checks. We schedule the cooling check in the spring to clean and prepare your air conditioner for summer usage. A heating check is done in the fall to prepare your furnace for winter usage. While we recommend and schedule these checks at these times, servicing your equipment can be scheduled at your convenience throughout the year.
What are some preventative maintenance tips I should be aware of?
While we recommend having your equipment serviced on a regular basis by a professionally trained technician, there are some things that you can do on your own to help maintain your equipment.
1) Replace or wash your filters regularly.
2) Keep all vents and registers clean, clear, and open. Do not close them or cover them.
3) Make sure that the equipment is clear and free of obstructions. Do not cover the air conditioner. Do not place items next to your furnace.
I was told I need to replace my evaporator coil because it has a leak. Is this normal?
Unfortunately, it is a common issue. While a technician might be able to repair some leaks, the conditions that cause these leaks have usually already weakened and corroded other components, often making the cost of the attempted repair a waste. When an evaporator coil has a leak, we recommend the replacement of that coil.
If your Air conditioning system uses R22
Since it is a form of chlorofluorocarbon, it harms the environment and therefore, has been phased out by almost all countries. So If your unit uses R-22, your best option is to replace the entire unit with one that uses R-410A refrigerant.
I had to add refrigerant to my unit last summer. Should I add it again this year?
An air conditioner or heat pump is designed as a closed system and should not leak refrigerant. Refrigerant leaks should be located and repaired if possible. If it does, replacement or repair will be needed.
Do you offer free HVAC replacement estimates?
Yes, SS&B Heating & Cooling offers free in home estimates for residential replacement. We can set an appointment and design a system for you, based on your particular comfort concerns. We are a family owned local business that has been serving the community for over 59 years and has been providing HVAC services to the city of Springfield Missouri since 1969!
How long can I expect a new HVAC system to last?
The average life of a heating and cooling system can be 15-25 years. Regular maintenance can help prolong the efficiency and life expectancy of your system.
How do I select the right heating and cooling system?
A new heating and cooling system will be one of the biggest household purchases you will make. Your HVAC dealer should evaluate your home and ask about your comfort concerns to create a customized system for your home. The manufacturer and dealer should both have a solid reputation for providing products and services. When you're shopping for a furnace or air conditioner, it can be hard to know what you should consider when making the decision of what is best for your home and your budget. With SS&B Heating & Cooling we will walk you through what the right heating and cooling system is for your home.
Why should I replace my heating and air conditioning system?
Replacing aging equipment can benefit you in several ways-taking advantage of rebates and tax credits that are available; improving the energy efficiency of your home and improving comfort and safety for your family.
What is the best thermostat to use with my system?
Digital thermostats offer screens that are easier to read and controls that are more responsive. Programmable digital thermostats can be pre-set for every day of the week to match your schedule and avoid high energy swings as you enter and exit your home.
Should I be concerned about indoor air quality?
Indoor air quality can affect your health and comfort. Reducing moisture in the home through dehumidification, or improving your air filtration are two examples of addressing air quality issues. At SS&B Heating & Cooling we provide indoor air quality solutions that properly circulate and filter the air in your home or business to help you breathe easier and sleep better!
I need a new unit-what is the best HVAC equipment/brand?
Most equipment has the same basic components. The difference will be the company installing that equipment. S S & B Heating & Cooling has been in business since 1969 and is fully licensed and insured. Our professionally trained employees will ensure that your new system is tailor fit to your specific HVAC needs.
Should I replace my furnace and air conditioner with a heat pump?
Heat pumps work best in moderate climates, with average winter temperatures of 30-50 degrees Fahrenheit. When the air temperature is colder there is less heat from the outside air to pull inside and then the heat pump is not as effective, requiring the use of auxiliary heat. Southwest Missouri is a good location for heat pump usage, based on average weather conditions.
How do you size the air conditioning for the house?
In most cases, size requirements for our air conditioners are determined using the Manual J formula. This formula takes into account your home's geographic location, the orientation of the house, roof construction material & insulation used, floor construction type, and the type of windows and shading devices you have. Your home's comfort consultant will be able to determine your home's particular needs and perform a Manual J Load Calculation in order to size an appropriate system capacity.
How much will a new system cost?
Unfortunately, it is impossible to accurately determine the cost without first coming to your home to take measurements. We can set an appointment for a free in home estimate and design a system that is right for you.
What is a heat pump?
Heat pumps function as both air conditioners and heaters, depending on weather conditions. In winter, a heat pump extracts heat from the outside air and brings it inside. In summer, it pulls heat from the inside air and takes it outside. Because they don't make heat, only move it, heat pumps use less electricity and give a bigger result for the energy they use.
What warranty will my new system have?
When you invest in a new HVAC system, we want you to have peace of mind knowing your investment is protected. The warranty coverage for your new system can vary depending on the brand and efficiency level you choose. Below, we've outlined the warranty details for our different offerings:
1. Standard Labor Warranty:
- Labor Warranty: All new systems come with a standard labor warranty of one year.
- Specific Air Conditioning Models: For select air conditioning models, we offer an extended labor warranty of two years.
2. Labor Protection Plan:
For those who want even more extensive coverage, we offer a Labor Protection Plan that extends your warranty for a period of 5 to 10 years. This plan not only covers labor but also includes protection against refrigerant loss, ensuring that your system remains in top condition.
3. Efficiency-Based Warranties:
- The efficiency level of your new system can also impact the warranty. Higher efficiency systems may come with extended coverage. Please refer to the product specifications for more details.
4. Brand-Specific Warranties Parts:
Explore the warranties provided by our trusted HVAC brands. For specific warranty details, please see the equipment:
Trane
RunTru
Daikin
What is the condensing unit?
The condensing unit is another name for an air conditioner or heat pump.
What is a compressor?
The compressor is the motor inside an air conditioner or heat pump that pumps refrigerant to and from the evaporator coil located in the home to make the heating and cooling process possible.
Can my furnace and air conditioner be controlled remotely from a computer or smart phone?
There are multiple options to control your heating and cooling system remotely. SS&B Heating & Cooling recommends the ComfortLink and ComfortLink2 thermostats from Trane. Each thermostat carries a unique set of options including HVAC system control as well as options for controlling cameras, lights, and even door locks from remote locations.
Do I have to repair a leak in my air conditioner?
The leak repair regulations do not apply to refrigeration and air conditioning equipment that contains charges of less than 50 pounds.
Read more here:
What is a programmable thermostat?
A programmable thermostat has the capability of automatically changing the temperature at different times of the day. This can save you energy dollars if you are away from your home at set times throughout the day by adjusting the temperature while you are away. It can also be convenient if you like to have a different temperature while you sleep than when you are awake. City Utilities of Springfield currently offers rebates on programmable thermostats. At SS&B Heating & Cooling, we have a lot of expertise in helping our customers find the best thermostat for their needs.
What is a load calculation and why do I need it?
The load calculation measures your home's square footage, the number of rooms and windows, the amount of insulation, etc. We then use that information to properly calculate the correct size heating and cooling load necessary to keep you comfortable and energy efficient.
What is carbon monoxide?
Carbon monoxide is an odorless toxic gas. It is a general by-product of combustion and can be produced by faulty gas appliances in your home, such as a furnace, water heater, stove, or fireplace.
CO exposure can cause headaches, dizziness, fatigue, and nausea. High levels of exposure can be fatal. we recommend installing a carbon monoxide detector in your home. Replace them according to the manufacturer's instructions.
What does short cycling mean?
Short cycling is an HVAC term used to define a situation where a furnace or air conditioner turns on and off too frequently.
- Incorrect Unit Size.
- Needed Maintenance and/or Repair.
- Poor Thermostat Placement.
- Airflow
What is a heating and cooling zoning system?
This is a method of dividing up the home into different comfort zones and being able to control each area individually based on comfort and need.
If I have a part replaced on my system, what kind of warranty do you offer?
SS&B Heating & Cooling offers a 30 day labor & parts warranty for parts we replace. Most manufacturers will also honor a parts warranty for 1 year on mechanical parts that are replaced, but not labor.
SS&B Heating & Cooling also offers a courtesy 1-year labor warranty with all systems we install. Also with new equipment installation, manufacturers will offer a 1, 3, 5, or even 10-year warranty on mechanical parts, if registered.
What is a hot surface ignitor?
A hot surface ignitor is a small ignition device that allows the furnace to start up. The ignitor has replaced the standing pilot light system, found in most older furnaces.
Should I have a carbon monoxide detector in my home?
Yes. According to the National Association of State Fire Marshals (NASFM), every home should have one or more carbon monoxide detectors.
What is a CFM?
CFM is an acronym for Cubic Feet per Minute of airflow.
What does BTUH stand for?
BTUH, which stands for British Thermal Units per hour, is a unit of measurement that is used to measure the energy output of a heater.
What is a heat exchanger?
Built inside your gas furnace, the heat exchanger is a large aluminized steel or stainless steel chamber that facilitates the transfer of heat energy from the source to the air that is forced through the duct system.
What is a floor furnace?
A floor furnace is a heating system installed below a floor. Heat is dispersed at the floor register into the home. Used mostly in older homes because they do not require ductwork. Most will work during a power outage.
What is an electronic air cleaner?
Electronic air cleaners are used inside HVAC systems in your home. As air moves through the cleaner, it passes through a filter and then through electrically charged cells that draw in airborne particles. They are more effective than a standard 1" filter at removing pollen, mold, pet dander, dirt, and dust.
Should I have my duct work sealed?
SS&B Heating & Cooling recommends sealing the ductwork in your home if you have any kind of problem with it. You may have air leakage or just a bad odor. A trained technician will come to do an inspection and seal where needed.
Leaking ductwork can lead to higher utility bills, stuffy, dusty, and uncomfortable rooms. Read more here from Energy Star and the EPA:
http://www.polysealinsulation.com/commonfiles/pdfs/ductsealingbrochure04.pdf
What does SEER rating mean?
SEER stands for Seasonal Energy Efficiency Rating. It refers to the efficiency level of your air conditioner or heat pump-the higher the SEER rating, the more efficient the unit. The minimum SEER is 13 on new units. The EPA (Environmental Protection Agency) created the Energy Star program in 1992, which can be found on both residential and commercial products
Why does my house have only one furnace and my neighbor has two?
Many factors lead to the design of a heating and cooling system for a home such as home design, size, and budget.
Typically small, single-level, homes will have a single system, while a larger home or homes with multiple floors or a long footprint might need multiple systems.
Each home is different and careful consideration should be taken to ensure maximum comfort and efficiency for the homeowner once construction is complete.
If you are considering building a new home include a heating and cooling contractor up front and work together to design a system that fulfills your needs and wishes.
Our team of experts is here to help you understand your home’s heating and cooling needs, and design the right solution for you. We work with you every step of the way to make sure that your system is sized correctly, efficiently installed and backed by warranty coverage.
SS&B Heating & Cooling offers free in home estimates.
What is the difference between a humidifier and a de-humidifier? How do I know which one I need for my home?
A humidifier adds moisture to the air in your home, usually used during the winter when the air is drier. A dehumidifier removes moisture from the air and is usually used during the summer when the air is more moist or humid.
What is the best heating and air conditioner?
To have a trained professional evaluate your home and concerns, do I have hot or cold spots in my home, is my ductwork properly sized or insulated, and sealed, your budget. Trane makes many air conditioners to make your home more comfortable.
How long should a heating and cooling system last?
The typical life span of a system is 12 to 20 years. However, if a system is improperly sized, installed, or serviced it may be necessary to replace it sooner.
How much time does a replacement bid take for my heating and air conditioning system?
When it is time to have your HVAC system replaced you should allow ample time to meet with a comfort consultant. One hour is not enough time to measure the home, run a load calculation, discuss your wants and needs, and to go over the many options now available. Typically you should allow two to three hours time. More for larger homes or homes with multiple systems.