Why choose SS&B Heating & Cooling

 
  
 
 
 
 
 
 
 
 
 
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 Joe Davis 
 
1 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Kyle and Jordan did a great job and explained everything about the new system well. Very pleased with their work and the product.
  
 
 
 
 
 
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 John Loe 
 
2 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Super thorough and made sure everything was working correctly!!
  
 
 
 
 
 
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 Kari H 
 
2 days ago
 
 
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Cory Hayes has been amazing helping us with getting a new unit. He has been so understanding and has gone above and beyond for us. We are excited to become part of the SSB family
  
 
 
 
 
 
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 Jaime U 
 
5 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
They were wonderful. Made all adjustments that I asked for. Great group of people.
  
 
 
 
 
 
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 Alan Harper 
 
9 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Had a great experience with SB&B Heating and Cooling! From the quoting by Cory to the installation by Hudson and Jordon….all was done timely and professional! We look forward to years of comfort with our new Trane system!
  
 
 
 
 
 
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 LoweDownDriver 
 
11 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+1
***Updated Updated Review***    **Updated Review**

Recently, I received the unfortunate news that our central HVAC compressor had failed. Although I anticipated this outcome, I was still deeply disappointed. Dakota, the technician who visited our home for the service call, delivered the news with utmost professionalism. He provided a thorough explanation and demonstrated the irreversible nature of the compressor’s failure.

To expedite the process, Dakota promptly contacted a “Comfort Adviser” who arrived at our residence the same day. This exceptional promptness was a testament to SS&B Heating & Cooling’s commitment to customer satisfaction. Cory Hayes, the Comfort Adviser, offered us comprehensive options and seamlessly facilitated the financing of our new system on the spot. His exceptional understanding and helpfulness were evident throughout the entire process.

Cory’s communication skills were exceptional, making me feel like his sole client. Even when I had a minor misunderstanding regarding my manufacturer choice, he promptly rectified the error and ensured that the scheduled installation proceeded without delay or budget overruns.

Jason and Kyle, the installers responsible for the new system, were exceptional in their professionalism. They arrived promptly, demonstrated remarkable efficiency, and provided a pleasant and attentive service. They meticulously cleaned up and removed all the old equipment, leaving our home in pristine condition.

SS&B Heating & Cooling has earned my unwavering trust and reliance for all future HVAC services. I would gladly give them six stars if the rating system allowed. Their commitment to excellence and transparent communication have made them my preferred choice.

I extend my sincere gratitude to every individual at SS&B for their exceptional care and attention to my family’s needs.
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**Updated Review:**   I am highly impressed with the exceptional service provided by this company. We recently encountered an emergency service call due to a faulty capacitor in our outdoor unit. Alex, the on-call after-hours service technician, responded promptly and professionally. His efficiency and respect for our property were commendable. Alex demonstrated exceptional communication skills and handled the situation with utmost care.   I recommend this company for all your heating and cooling needs!
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**Origional Review:**    At approximately 10:00 PM, our heat pump malfunctioned. We promptly contacted SS&B’s after-hours dispatch, and a representative contacted us shortly thereafter. The representative provided me with comprehensive options and advised me to select a technician for a home visit to diagnose the issue.

Anthony, the technician, demonstrated exceptional friendliness and expertise. He promptly arrived with the necessary equipment to restore our heating system’s functionality.

I am highly satisfied with the services provided by SS&B and will undoubtedly recommend their services to my acquaintances and family.
  
 
 
 
 
 
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 Lynn Crandall 
 
11 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We had SS and B replace our entire HVAC system and had a great experience. Project Manager Nathan and his team were excellent—professional, knowledgeable, and efficient throughout the entire installation. They kept everything clean and made sure the new system was working properly before leaving. Very happy with the service and would definitely recommend SS and B!
  
 
 
 
 
 
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 Christina M. Cones 
 
13 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Showed up and found a leak in our freon line that two other services couldn’t find. Ordered the part and installed within a week and a half. Excellent service and responds to questions very quickly. Definitely recommend.
  
 
 
 
 
 
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 Adam Graddy - Keller Williams Springfield 
 
13 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Thank you Alex! Incredibly responsive and professional.
  
 
 
 
 
 
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 John Howard 
 
17 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
Needed help with the HVAC system after another company messed up the return system.  I received excellent service above and beyond from the technicians.  Highly recommend SS&B.