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2016 Angie’s List Super Service Award.

SS&B Heating & Cooling Earns Esteemed 2016 Angie’s List Super Service Award
Award reflects company’s consistently high level of customer service
 
SS&B Heating & Cooling has earned the home service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016.

This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier. 

“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the Heating and Air Conditioning  companies in Springfield Missouri were able to do it.”

Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.

The heating and cooling industry is always changing, with new innovations appearing regularly; but one thing that has never changed at SS&B Heating & Cooling is our commitment to excellence. Continuous training is the key to providing our clientele with the most current technology available to suit their needs and ensure their comfort.

Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.

For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.

“The biggest change at Angie’s List is that we are connecting, even more, consumers to high-quality service professionals,” Hicks said. “And that’s good for everyone.” 


 
Angie's List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie's List connects consumers directly to its online marketplace of services from member-reviewed providers and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.

Air Conditioners, Air Handlers, Furnaces & Heaters, Heat Pumps, Humidifiers, Indoor Air Quality, News/Update

Customer Reviews

We love getting letters like these!  Here at SS&B, we strive for excellence in installation and service.  We would like to give a big THANK YOU to all our customers!  Let us know how we are doing.

 

 

https://www.bbb.org/southwestern-missouri/business-reviews/heating-contractors/ssandb-heating-and-cooling-in-springfield-mo-12921

 

July 8. 2017 In the world of computers and technology, it is nice to see a typed letter and mailed in for a review. Thank you, Nancy.

 

 

 

10/23/13 John L. says "the young man who serviced our furnace was respectful and courteous.  He was neat and clean and knew what he was doing.  We will definitely use SS&B again."  Way to go Rich!!

10/28/13 Steve M. says "We always have been extremely happy with SS&B."

11/11/2013 Darrel H. says "Very impressed with professionalism and knowledge of the installation manager and promptness and quality of installation."

11/20/13 Cecille S. says "SS&B installed our system and have always serviced it.  They are totally professional and a pleasure to do business with."  Great job Rich!

11/20/13 Barbara W. says she would definitely recommend us and "great service!'

10/11/13 Pamela T. says: "SS&B Heating and Cooling, excellent.  Very pleased with their services".  She would definitely recommend us to others.  Great job Bill and David!

Way to go Rich!!

Dear Mr. Childers,

Last Saturday, August 31, our A.C. went out in our home.  We called the 24-hour number of your company.  (We mentioned that we had purchased both our furnace and A.C. from SS and B).  We had a repairman here within 30 minutes.  Rich Cantu was the young man that came to our home.

We were so impressed with his thoroughness and his demeanor.  He was clean cut, polite and a gentleman in every sense of the word.  He did not give up as he worked on our A.C.  It was really a difficult job to get to the motor that needed to be replaced.  He never complained and he did the job thoroughly.  Our garage was extremely hot.  If you remember that Saturday was the hottest day so far of the summer.  He finished the job and said he would be back one day this week to bring a part that was related to the furnace.  He showed up here with it today and put it in.

He is a quality young man.  I just wanted you to know what an excellent employee he is.

Sincerely,

Nancy C.

 

10/7/13 Robert J. says: "Very pleased with product and work".  He would 100% recommend us.  Great job Chris and Joe!

10/2/13 Kate W. says: She would definitely recommend us.  "Very happy with product and service".

10/2/13 Debbie H. says: She would 100% recommend us.  "Very pleasant experience with SS&B.  Will definitely recommend them to others."  Great job Rich!

10/2/13 Wayne C. says: He would definitely recommend us.  "Nothing like a Trane".

10/7/13 Robert H. says: He would 100% recommend us.  "I am very pleased with Bill the installer.  I have never had anyone in my home to do work that was as professional and well mannered as he.  Beautiful work.  He really made the Trane experience.  Thank you."

10/2/13 Rick s. says: He would definitely recommend us!  "SS&B has kept us very happy.  Their knowledge is what keeps us a happy customer."  Great job Darrin!

10/2/13 Kregg H. says: He would definitely recommend us!  "Great Job" by our service tech Denver!

9/30/13 Don L. says: He would definitely recommend us!  "Very professional and polite and courteous".

9/30/13 Marty M. says: "Very pleased with SS&B's performance on this project from start to finish.  Trane equipment is FIRST CLASS!"

S&B Heating and Cooling,

Hope you enjoy the chocolate chip cookies (w/o nuts) - our way of saying thank you for the prompt, courteous and competent manner of all your employees and the service we have received in all aspects.  And a big thank you - again - for the stuffed monkey -  you have no idea how much I treasure the monkey! smile  We will definitely recommend SS&B to others.  Dave & Marcus are exemplary employees!  

Dear General Manager,

Recently I bought a new air conditioner from SS&B which I am satisfied.  But i just wanted to commend the installer of SS&B Darrin, and the in house assistant Amy.  Both must be commended for being courteous, friendly while being very professional.  These employees reflect great credit upon the SS&B Heating and Cooling business.

I am not one to give rewards or accolades unless they are well deserved and earned.  After having had heating/cooling replacement done, I am happy to report that SS&B is worthy of both.  From the initial contact with Jeremy Grisham sales technician, throughout the installation and start-up process and to the final inspection, SS&B did the work professionally, courteously and in a timely manner.  I also greatly appreciate the efforts Jeremy took to determine the proper units were installed according to our needs, architecture, and budget.  Of the five estimates I had received, he was the only representative who did a load calculation as required by City Utilities and this assuring me all of the available rebates.  as a retired Ford employee, I can truly say that SS&B is my Job No. 1.

Dear Mike,

Denver came by this morning to do the fall maintenance on our furnace.  As always, he was punctual and Amy gave me a courtesy call to say he was on his way.  I wanted to let you know that I appreciate your company's reliability.  It means a great deal to put a date and time on the calendar and know that they will be honored.  This attitude of serving the customer starts at the top and I thank you for installing this in your staff.  I have been an SS&B customer for many years and plan to be with you for the future.

 

 

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Coupons, Drawings, and useful Links

We have a brand new ad on Ozarks First  promoting  the best heating and air in Southwest Missouri!     coupons available

Please like our Facebook page and share this link with your friends.  http://www.facebook.com/ssandbheatingandcooling

City Utilities of Springfield Heating & Cooling Contractor.  http://www.cityutilities.net/conserve/onl-contractors.htm  We strive to provide our clients with the excellent service of the highest standards.

Springfield Business Journal.  http://sbj.net/index.asp  Great up to date news.  Don't  forget to sign up for  E-newsletters.

Better Business Bureau of Southwest Missouri.  http://www.bbb.org/southwestern-missouri/accredited-business-directory/heating-and-air-conditioning.  Proud member since 2003

Springfield Apartment and Housing Association.  http://springfieldhousing.net/findsupplier/find_supplier.cfm

Show- me Heroes http://showmeheroes.mo.gov/employer-map

Springfield Contractors Association.  http://www.springfieldcontractors.org/members/

417 Magazine.  http://www.417homemag.com/417-Home/Resources-We-Love/index.php/name/SS-B-Heating-Cooling/listing/14516/

Springfield Chamber of Commercehttp://www.springfieldchamber.com/about/

 S S & B blog http://ssbheatingandcooling.blogspot.com

 Twitter http://twitter.com/ssbhc1

Yelp http://www.yelp.com/biz/s-s-and-b-heating-and-cooling-springfield

 Google+ https://www.google.com/+SSBHeatingCoolingSpringfield

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We service and repair all brands to include Trane, American Standard, Carrier, Bryant, Amana, Lennox

We offer an Energy Saving Service Agreement to ensure your system is running at its peak efficiency and is operating safely. It covers all necessary maintenance for both the heating and cooling systems. A one-year contract will cover two visits - one in the spring for the A/C system and one in the fall for the heating system. 

Maintain your equipment to prevent future problems and unwanted costs. Keep your cooling and heating system at peak performance by having a contractor do annual pre-season check-ups. Contractors get busy once summer and winter come, so it's best to check the cooling system in the spring and the heating system in the fall. To remember, you might plan the check-ups around the time changes in the spring and fall.

We service and repair all brands to include Trane, American Standard, Carrier, Bryant, Amana, Lennox, Rheem, Rudd, Gibson, Goodman, York, Coleman, Janitrol, Payne, ICP, Comfort Maker, Acro Aire and many more.

Air Conditioners, Air Handlers, Furnaces & Heaters, Heat Pumps, Humidifiers, Indoor Air Quality, Package Units, Thermostats, News/Update

Your home duct system is important in your home.

The duct system (air distribution system) is the most important and most overlooked part of a heating and air conditioning system. The duct system is the part of the system that is responsible for delivering the correct amount of air to the different rooms or zones of the building and directly responsible for maintaining comfort for the people inside. To correctly design a duct system requires a lot of thought and effort and most  are installed incorrectly due to lack of forethought and planning. To properly design a duct system the first step is to perform a room by room manual J load calculation to determine the proper amount of air required for each room or zone. From there different sizes of ducts should be installed in each room based on the requirement of that room. The equivalent length of the duct also affects the size of duct to be installed. Often times people think if a room is uncomfortable that means their heater or air conditioner is too small when in reality the duct system was not properly designed.

   The duct system can also be a source of wasted energy. As the air moves through the ducts some of the energy is lost in the attic or crawl space because of the temperature difference  in temperature between the air inside the ducts and the space it is installed in. this is especially true when installed in attic spaces due to the extreme temperatures. All ducts should be properly insulated  and installed inside heated and cooled spaces when possible. The biggest energy waster relating to ductwork is air leakage. According to energy star 20% of the air that moves through a typical duct system is lost if not properly sealed with mastic and 93% of duct systems fall into this category. When ducts are not sealed they also draw in dust, insects, mold and other unpleasant things into the building.

 

 

 

Jeremy Grisham 

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Ramsey Building Company, LLC

Quality of workmanship and customer service are at the top of the list of priorities for my company. Not only do I want to deliver the best product possible, I want to make sure that my clients are comfortable and happy throughout the process.

No matter what your style, my team and I will work with you to create a home that expresses your chosen theme in each and every room. From vintage bathroom fixtures for an Arts & Crafts’ style farmhouse to custom stone and iron work for a Tuscan home , details are an important part of the building process, and something that we focus on. I enjoy the challenge of coming up with new ideas, finding the products and craftsmen to bring those ideas to life, and then putting it all together for a seamless finished package. It’s the little things that add character and depth to a home.

http://ramseybuilding.com/

Facebook Link

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Ask Amy

I don’t know anything about furnaces or air conditioners – where do I start?

First of all, you are not alone. Until there is a problem with your central heat or air, most people don’t pay attention to the system. You turn it on and adjust the temperature to your liking and never give it another thought.  For most people, it’s like your car – you put the key in and turn the ignition and go. You don’t necessarily know exactly how each component works - you just rely on it to work when you need it.

If it makes you feel any better, I knew absolutely nothing about them either until I started working at SS&B in 2002. I know a lot more now, but I still learn something new every day!

So when you do have a problem, what should you do? Call a licensed and reputable service company and have a technician look at the system.  I mentioned earlier that your HVAC system is similar to a car, and just like cars, these systems have evolved over the years and require more advanced diagnostic tools. 

Still not sure what to do? Call our office – I can’t diagnose your problem over the phone, but I can point you in the right direction.

Amy

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Our Commercials

Everyone knows that "It's Hard to Stop a Trane" and you can't stop SS&B.  These two leaders in the heating and cooling industry joined forces to create a single point of contact for consumers.  This is a company like no other.  Check out some of our recent advertisements then contact us for the professional experience.

Air Conditioners, Air Handlers, Furnaces & Heaters, Heat Pumps, Humidifiers, Indoor Air Quality, Package Units, Thermostats, News/Update

New Construction Home Building

Building a new home?

S S & B Heating & Cooling provides superior heating and air conditioning systems and services to new home and commercial builders. We install and service high-efficiency heating and cooling systems for all types of new home constructions. We pride ourselves on offering excellence in custom design and installation of residential heating and air conditioning systems. We love a challenge, just try us.

From concept to completion, we offer ideal HVAC solutions for new home and commercial constructions. Whether you're a residential builder who is searching for a dedicated heating and air conditioning installer or building your own dream home and need a residential HVAC installation, our dedicated new home specialist can assist you on choosing and installing the perfect heating and air conditioning system for your specific needs. We take into account every aspect of the home construction project, from comfort level to budget requirements, and provide you with all the information you need to choose which HVAC system to install in your new home.

Whether you have one house or several homes, we can help you with all your heating and air conditioning needs. If you are in the Springfield Missouri area and need a residential HVAC system installation, call today to discuss the possibilities for your new home.

        

        

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Furnace and Air Conditioner Replacement

Call us today for a FREE in home estimate and let us design a system that meets all your heating and cooling needs.

When it is time to have your HVAC system replaced you should allow ample time to meet with a comfort consultant. One hour is not enough time to measure the home, run a load calculation, discuss your wants and needs, and to go over the many options now available. Typically you should allow two to three hours time. More for larger homes or homes with multiple systems. 

It is important to analyze and measure your home, going over any comfort concerns you have.

 

This customer in Nixa Missouri was looking for heating and air conditioning contractor who would do a thorough job. They found it with SS and B Heating and Air-conditioning.

SS&B Heating and Cooling has a long standing relationship with this customer.  When the time came to replace their central air conditioning unit they knew just who to call in Springfield MO! 

This is the second installation at this home by SS&B Heating and Cooling. The high efficiency Trane heat pump has powder coated paint and ceramic coated screws so it will not rust like the old unit. 

  

 

Check out this air conditioner installation in North Springfield MO! The owners of this home were unable to sleep in the master bedroom on hot summer evenings. With their new Trane furnace, air conditioner, and all new duct system they are sleeping comfortably!

This customer chose SS&B Heating and Cooling to install their new heater and air conditioner, after interviewing 6 local contractors. They called in the day after the installation to brag on the quality job that was done by the SS&B installers.

 

Fujitsu mini-split system installed this summer in Springfield Mo.

Another long time customer of SS&B installed a new Trane heat pump system in Nixa, MO.

This customer in Springfield is enjoying their improved airflow and indoor air quality provided by their new Trane heater, air conditioner, clean effects and duct work.

 

Customers new to the Springfield area who have had bad experiences with other contractors found a trustworthy contractor in SS&B Heating and Cooling.

 

 

 New furnace replacement in Springfield Missouri

 New air conditioner replacement in Springfield Missouri 

This is an example of our dedicated workmanship.

Two new heaters installed southwest Springfield MO

High efficiency air conditioners in Springfield MO

Air Conditioners, Air Handlers, Furnaces & Heaters, Heat Pumps, Humidifiers, Indoor Air Quality, Package Units, Thermostats, News/Update

Federal Tax Credit

As part of new legislation passed by Congress on Jan 3, 2013 the federal tax credit for installing high efficiency heating and air conditioning systems has been reinstated. This credit is available for heating and cooling systems installed from Jan 1, 2012 extending through Dec 31, 2013. Furnaces with an AFUE rating of 95% or higher qualify for a credit of $150 to $200. A credit of $300 is also available for qualifying high efficiency air conditioners and heat pumps. We have included a link below for further information. When you pair these credits with credits of up to $850 from City Utilities of Springfield now is a great time to replace your old system to start saving energy and increase your indoor comfort. Call today to schedule your free in home estimate (417)866-0990.

http://www.achrnews.com/articles/121823-jan-4-2013-legislation-retroactively-extends-25c-tax-credits-for-hvac-and-water-heating

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Lon Goff Custom Homes starting a new Home!

We at Lon Goff Custom Homes LLC enjoy building custom homes. We've been doing it for almost 40 years. Please take a look around and see some of our custom homes we've recently built for Maranatha Village a great retirement community to consider. Springfield, Missouri and surrounding area.

 

 

https://www.facebook.com/LONGOFFCUSTOMHOMESLLC

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Our maintenance agreements are more than just replacing filters.

Maintenance is different than service in that the system is operational, but still needs to be cared for to insure it is operating cleanly, efficiently and most important of all safely. Just like your automobile needs to have an oil change or tune up, your heating and air conditioning system will perform better and last longer when it is provided with routine maintenance.

 

For example, the automobiles in the 1960’s were relatively easy to work on. As the cars became safer and more efficient they also became more complex, and it now takes special tools, equipment and training to work on the cars today.

 

The same thing has happened for the heating and air conditioning industry. The government has mandated that they be more efficient and safer than the units of the past. In the past, systems were simple by design and easy to work on and had less moving parts but they have become more complex due to safety and efficiency standards.

 

Our maintenance agreements are more than just replacing filters. They provide you with peace of mind, knowing your system is clean, safe, efficient and ready for the upcoming season. Maintain your system to assure a long reliable life. By Brian Woods 

 

 

Air Conditioners, Air Handlers, Furnaces & Heaters, Heat Pumps, Humidifiers, Indoor Air Quality, Package Units, Thermostats, News/Update

Did you buy a cheap furnace or air conditioner online? Return it ASAP!

Some consumers looking to cut cost on their heating and air conditioning installation consider buying "low cost" units online with the hopes of hiring a heating and air conditioning  contractor to install it and save money. In reality, this is always a bad idea and in most cases actually ends up costing consumers more in the end. When Furnaces or air conditioners are purchased online they often come with no warranty and are sometimes non- returnable. Furthermore, if a unit bought online shows up at your doorstep with a problem such as shipping damage or manufacturer defect they are often times non-returnable whereas with a company if this happens we simply trade it out for a new one.

   Buying a heating and air conditioning system for your home is not like buying a refrigerator that simply needs to be plugged in. Heating and cooling systems must be properly sized for the home. This can only be accomplished by performing a manual J load calculation and never by simply using a square footage divider. The air duct system must also be assessed to be sure it can deliver the proper amount of air required for the furnace and air conditioner connected to it. Furnaces and air conditioners must be properly installed to be sure they are operating safely and efficiently and will last for many years. With people being concerned with rising energy costs it is important to consider that your heating and cooling system accounts for 56% of your homes energy consumption. The most expensive part of a heating and air conditioning system is not the initial purchase, but the cost of operation. A properly engineered and installed heating and air-conditioning system will save you much more money than pinching pennies online. A heating and cooling system is unlike anything else you have ever bought, you simply cannot get the same thing for less. By Jeremy Grisham

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Hiring Help: From “How To” to “Hurrah!”

 
 
 
Hiring Help: From "How To" to "Hurrah!"
 
Whether you are in over your head or juggling too many tasks, hiring help can be a great idea. Projects can benefit from specialized expertise, more work can be accomplished at one time, and as a homeowner you can step back from the tasks at hand to get a wider perspective. The time and energy you save may more than offset the expense.
 
However, trouble ensues when the wrong help is hired. Establishing what you want to accomplish is essential, so size things up thoroughly. When looking at a specific project or problem, you might benefit from having a few people look at it and offer ideas of how they might approach a solution. Sometimes the first ideas are not the best, and as you look at issues, new priorities emerge. Are you looking for an interim fix that will carry you through until you can "do it right"? What is the scale of the project and is the cost/benefit in line with your budget and goals? Asking the right questions will help you gain insight into the true nature of what you are doing.
 
For example, let's say that you have three projects at hand:
 
You need cosmetic fixes to your guest bathroom.
The deck that is central to your summer enjoyment is rotting and requiring a lot of time and attention so that it can be used safely.
Your septic system is failing.
How do you begin to find help for these projects? You might begin by understanding the level of help that you need. Do you want to supervise or do only a portion of the work? Do you need a handyman or general laborer? What are the benefits of getting someone more skilled with the type of help you require? What is the scope of the project? Will there be permitting/inspections involved with the project? Who is going to manage the project?
 
A failing septic system becomes a health risk, and often requires sign-off by a licensed professional. Deck projects can fall into a grey area, but when incorrectly built could pose a major safety issue. When in doubt, inquire with your local building authority so that you are certain that you are following the correct course of action, and getting the permits and inspections that are required by law.
 
Get referrals: Rather than trust your job to luck, find out if friends or family have used a person or service that they would recommend. Many online resources exist to help see the consumer ratings for businesses, but this information could be less than reliable, so check it thoroughly. Look for workers or service providers that are licensed, bonded and insured as protection for both parties should an accident occur on site, or problems with the project later incur liability. Licensure ensures a level of knowledge in an area, and insurance and bonding ensures that there are financial resources available should you need to bring a lawsuit against the service provider that requires a monetary settlement or costly repairs. Yes, you might be paying more for a professional with these credentials, but in the long run, it is worth it when working on any project where money or safety is at stake.
 
Check those references! Yes, actually talk to people who have previously received services. Find out the details: Was the project finished in a timely manner, within budget, with quality work and materials? How was the communication? Were there surprises, and how were they handled? Was the area cleaned up to satisfaction? In the event that there was a problem after the work was complete, how was that handled? Check with the state department of licensing to see if there have been violations or lawsuits against an individual or company, and the Better Business Bureau can help determine if there have been complaints filed against the business. Look at samples of their work -- and talk to those whose projects have been shown. If you find someone great, let them know you might have more work -- and find out who they might recommend if they were not available!
 
Face Value: Meet with the handyman or service provider and get a feel for how things might go if you hired them. If it seems difficult to discuss the project or work prior to beginning, imagine how things might go if the work gets challenging. Even if others recommend this person or service, you are the one who will be dealing with them now, so size them up for yourself.
 
The Devil is in the Details: Get written estimates and contracts. Understand how payment is expected. Some short jobs are accomplished with no payment up front, other jobs require that materials are paid for as delivered, and some providers require some payment prior to the beginning of work. Arrangements that allow for payment once the job is completed, ensure that the customer has some feeling of control over the job being completed to their satisfaction. Be certain that estimates and guarantees are in writing so that there is clear communication about expectations.
 
Level 1: Your Local Handyman    
 
 
Finding a handyman is like searching for gold. When you find a good one, it is tempting to keep it a secret -- after all, this is a resource you can depend upon for fixes all over the home. From fixing cupboard doors to replacing the grout in the bathroom (project #1), a great handyman who is available, can communicate well, is capable of a wide variety of jobs, who can trouble-shoot and think "outside the box" is worth quite a lot. The great thing about hiring a handyman is that they are paid by the hour (plus materials), and you can save up a list of smaller jobs that you would like to accomplish.
 
Often, local handymen who are in business for themselves are not licensed, bonded or insured -- so they charge less, but there is a level of risk in using them that you will have to judge for yourself. Some companies provide handyman services, where the business ensures that there is proper insurance and bonding, but they are usually higher in cost to the consumer.
 
Level 2: A Dedicated Service Provider
 
If you are working on project #2, the deck, and you want it done quickly, you might opt to call in a decking company. Specialization allows for a greater understanding of options, sometimes better, more specific tools that make for efficiency in work, and often allows for a tighter schedule. After all, when a company focuses on a specific project, they know how long things take, they often have materials on hand, and they know where unexpected problems might occur. While the cards sometimes seem stacked in the company's favor, the customer benefits from the expertise and experience of this specialized provider. Projects are usually bid by the job, taking the average hours into account and the specific materials needed to accomplish the job. Bids and estimates should be discussed in advance so both parties are aware of their binding nature. Understand how overruns or changes to the terms of the contract will be handled.
 
Level 3: Hire a Contractor/Project Manager            
                                                                                              
Some projects are just plain BIG. Say that deck project where you thought you were just going to replace a few boards reveals that the entire supporting system is rotten and a tear-down is needed. While you are at it, you decide to expand the deck, requiring some grading, and then you discover a crack in the foundation of your home that you couldn't see because of the deck. You just might decide to hire a contractor who can do it all and stand by the work.
 
Contractors who understand building from the ground up, and who are familiar with the permitting process can save you a lot of headaches. Of course they charge the most, but they understand workflow and can schedule laborers to work concurrently. They are likely to be licensed, insured, and bonded. Additionally, project #3, the failing septic system, might require someone who is able to understand and follow highly specific plans, submit reports and answer questions of inspectors. A general contractor might be just right for the job.
 
Again, understanding the job, the process of work, materials acquisition, billing and payment cycles and other details will require a high level of communication and written documentation. Before settling on your contractor, get fully clear on the work to be done and be prepared for the help that you are hiring to be in your life for the duration of the job.
 
Hiring help does get easier. The more projects you do and the more providers that you contact, the more your skills and network grow. Hiring help is actually a talent, and the more you do it, the better you get at finding the right providers. Having a checklist, gathering information and keeping organized as you gain information and understanding of your options ensures that the help you get is the help you really need. Your job of hiring the best help possible begins the process, and taking the time to hire great help will leave you celebrating a fantastic finished project.